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Last post 08-04-2012, 7:02 PM by Metis. 21 replies.
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  •  08-04-2012, 4:05 PM 963881 in reply to 963827
    ThatRabbi ThatRabbi is not online. Last active: 12-13-2013, 2:13 PM
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    Subject: Re: Error installing age of empires
    Metis, I tried installing the same CD but got a new error code . I got error code 1311 . What's that mean?
  •  08-04-2012, 4:09 PM 963882 in reply to 963881
    ThatRabbi ThatRabbi is not online. Last active: 12-13-2013, 2:13 PM
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    Subject: Re: Error installing age of empires

    And when I clicked cancel and left it .. I got error message 1603 . Any idea what they both mean?

    Thanks 

  •  08-04-2012, 5:00 PM 963885 in reply to 963882
    Metis Metis is not online. Last active: Thu, Dec 26 2013, 1:38 AM
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    Subject: Re: Error installing age of empires

    All of your errors are related and combine to suggest a bad CD.

    • 1305 -- Error in reading file
    • 1322 -- Cannot locate file
    • 1603 -- Installation error

    Before calling MS to request a new CD you might go to a local music or video shop and pick up a CD polishing kit and try it. Those kits are handy to get rented, and usually scratched up, DVDs to play.

    Here's the Microsoft link again. It has a couple of additional steps you might try such as creating a new user account and trying to install the game on it or trying to install the game on a different drive.

    http://support.microsoft.com/kb/258496

     However, I think you are to the point of just getting a new disk set:

    Method 11: Obtain a replacement disc

    To obtain a replacement disc from Microsoft in the United States, contact the Microsoft Order Desk at (800) 360-7561. If you are outside the United States, visit the following website to learn how to obtain a replacement disc:

  •  08-04-2012, 5:08 PM 963886 in reply to 963885
    ThatRabbi ThatRabbi is not online. Last active: 12-13-2013, 2:13 PM
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    Subject: Re: Error installing age of empires

    Ok thanks. I was starting to worry.

    Would steam be the same as ordering off MS ?

     

  •  08-04-2012, 5:13 PM 963887 in reply to 963886
    Metis Metis is not online. Last active: Thu, Dec 26 2013, 1:38 AM
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    Subject: Re: Error installing age of empires
    Unfortunately, you missed the $10 sale on Steam. Steam and Xbox Live are two places that you can purchase a download of the game. However, if you already own the game on CD media you need to contact Microsoft if you want to have a bad CD replaced.
  •  08-04-2012, 5:23 PM 963888 in reply to 963887
    ThatRabbi ThatRabbi is not online. Last active: 12-13-2013, 2:13 PM
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    Subject: Re: Error installing age of empires

    Would they replace a disk from 2006 

  •  08-04-2012, 7:02 PM 963892 in reply to 963888
    Metis Metis is not online. Last active: Thu, Dec 26 2013, 1:38 AM
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    Subject: Re: Error installing age of empires

    Several people here on the forums have called Microsoft and received replacement game disks when theirs were defective or damaged.

    In order to get a replacement you will need to prove that you actually possess an original media copy of the game so you will need to have the have the disks in hand when you call, it wouldn't hurt if you had the original game box with the Microsoft sticker on it either. Some people have said that they were shipped replacements free but the cost might vary from country to country.

    Once again:

    http://support.microsoft.com/kb/326246

    http://support.microsoft.com/contactus/

    Remember that I'm just a forum user and not a Microsoft rep so I can only base my advice on what I've read on Microsoft sites and heard from other forum members. 

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