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Last post 06-16-2013, 2:30 PM by Gibson . 4 replies.
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  •  09-27-2012, 7:17 PM 969322
    Ryz0n Ryz0n is not online. Last active: 05-28-2013, 5:20 PM
    Moderator
    Redmond, WA
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    MGS
    Total Posts: 1,709
    Last Post: 05-28-2013
    Member Since: 12-20-2010
    Subject: Age of Empires III – Support Ticketing System:

    Have you had some issue with your game or account you’ve been unable to resolve with the ESO account manager or forums?  In order to improve customer support, the Age of Empires franchise is shifting to a new ticketing system!  This will allow me to resolve your issues more quickly; and better keep track of ongoing concerns as they arise. Simply click “Support Ticket” on the left navigation bar to get started!

     

    If you’re looking to make changes to your ESO account, please continue utilize the ESO account tool on the right.

     

    Although you may still see references to Age3support@microsoft.com on the game and site, this ticket system will be replacing email support for account assistance, installation help, or abuse reports. Inquiries to that email will receive a redirect to the new ticket system.

    If you have any questions, post below – or give me a shout on twitter. (@RChaply)

     

    Happy Gaming

    -Ryz0n 

  •  10-06-2012, 5:04 PM 970129 in reply to 969322
    Milky__ Milky__ is not online. Last active: Tue, Jun 18 2013, 5:31 PM
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    NZ
    Top 25 Contributor
    Total Posts: 4,062
    Last Post: 06-18-2013
    Member Since: 08-19-2009
    Subject: Re: Age of Empires III – Support Ticketing System:
    This looks great! Hopefully this means no more posts about people waiting for support.

    Ivan Grozny:

    username: Milky__

    password: sheepmakememoist

  •  06-16-2013, 1:47 PM 991878 in reply to 969322
    emmett_ht emmett_ht is not online. Last active: 06-18-2013, 5:17 PM
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    Last Post: 06-18-2013
    Member Since: 06-16-2013
    Subject: Re: Age of Empires III – Support Ticketing System:
    Hi, I need support!  I cannot see "support ticket" on the left navigation bar.  I see a picture of a character and "active" and a list of 10 different threads.  No support ticket.  I'm so inexperienced I can't find my way to the help desk!
  •  06-16-2013, 2:02 PM 991879 in reply to 991878
    CuCkO0 CuCkO0 is not online. Last active: 06-18-2013, 2:00 PM
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    Total Posts: 90
    Last Post: 06-18-2013
    Member Since: 11-14-2012
    Subject: Re: Age of Empires III – Support Ticketing System:

    gs:

    oh, this is the treaty forum

    i'll let myself out
  •  06-16-2013, 2:30 PM 991881 in reply to 970129
    Gibson  Gibson  is not online. Last active: 06-18-2013, 6:39 PM
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    Tennessee
    Top 50 Contributor
    Total Posts: 2,881
    Last Post: 06-18-2013
    Member Since: 11-03-2009
    Subject: Re: Age of Empires III – Support Ticketing System:
    Milky__:
    This looks great! Hopefully this means no more posts about people waiting for support.
    lol looking back on how wrong this was
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