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  •  03-14-2007, 6:19 PM 448758
    ES_Particle ES_Particle is not online. Last active: 12/18/2007, 4:09 PM
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    Last Post: 12-18-2007
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    Subject: Information on 'ESO does not support your game version' error

    Edit 4/27/2007 (with summary):

    This error message should be followed by a number.  If it is not, you need to get the latest patches and try again.

    If the error is -2147467260, you are likely a customer of Tiscali Broadband.  They are having issues with connections to certain games and applications during their peak hours.  Please call their customer support or visit their forums: http://www.tiscali.co.uk/forums/forumdisplay.php?f=215.  If you are not a Tiscali customer, please let us know by replying in this thread.

    If the error is -2147467259, this is an error with the way we are currently implementing our message encryption. We have made some changes and hope to have a fix in the next patch. This should prevent you from having to use a different account for those of you who are using that workaround. 

    The current workaround for the -2147467259 error is to create a new adminstrator level windows account, log out of windows and then log in with the new account to play.

    If you received the -2147467259 error after you changed your windows password, you may want to try a suggestion sent in by user Brody:

    Click on the 'Start' menu then 'Control Panel'
    Run the 'Administrative Tools' (possibly under 'performance and maintenence')
    Double click 'Computer Management'
    Double click 'Local Users and Groups'
    Select 'Users'
    You should see a list of accounts on the right.  Highlight your account by clicking on it.
    Select the 'Action' menu
    Select 'Set Password'
    Change the password to the one you used to use
    Reboot the computer, log in and you should be able to play.

    -Particle 

     

    Original Post
    ------------------- 

    We are currently looking into this error message that users are reporting when trying to log into ESO. With the new patch it now provides a reference number, and so far we have only gotten reports of -2147467260. For those having this problem, answering the following will help us in our search:

    1. Are you getting -2147467260 as the error code? If not, what is the value?

    2. Is there a long delay before this error message pops up? If so, can you time it and let us know how long it is?

    3. Does this happen A) Consistently B) at certain times of the day C) randomly but frequently D) randomly, but seldom?

    4. How long has it been happening for you?

    5. Has it been happening in Age 3, the WarChiefs, or both?

    6. Are you up to date with the latest patches?

    7. Try adding this line to your user.cfg file (in My Documents\My Games\Age of Empires 3\Startup:
    ESORequestResponseTimeout=300000
    Then re-launch the game and try again. Did this allow you to connect? If not, did the delay before the error message pops up increase in length?

    8. What internet provider are you using, and in which country?

    Thanks for your help in answering these questions. Hopefully it will get us closer to identifying the problem.
    [Edited on 3/21/2007]

  •  03-15-2007, 5:18 PM 449221 in reply to 448758
    richard098 richard098 is not online. Last active: 09/07/2009, 2:49 PM
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    Subject: Information on 'ESO does not support your game version' error
    1 yes

    2 yes about 1 and a half minutes

    3 c 4:30 in the afternoon until 10:55 pm at night other times there isnt a problem

    4 always
    5 both
    6 yes 1.11 as i give the -2147467260 ref no
    7 going to try now - dont know how to do this bit please explain more. [Edited on 3/15/2007]
  •  03-16-2007, 1:18 PM 449639 in reply to 448758
    Mystermen Mystermen is not online. Last active: 06/25/2007, 3:01 PM
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    Subject: Information on 'ESO does not support your game version' error
    1.yes
    2.yes about 3-4mins
    3.B)depends most days about 5 but sometimes earlier or later by 2-3 hours
    4.about 3-4months before that it was fine
    5.both
    6.yes
    7.i Don't have a user file
  •  03-16-2007, 1:23 PM 449642 in reply to 449639
    ES_Yeti ES_Yeti is not online. Last active: 07/06/2008, 3:33 AM
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    Subject: Information on 'ESO does not support your game version' error
    How to create a user.cfg file:

    Open Notepad, add the text ESORequestResponseTimeout=300000 and save with a cfg extension (user.cfg)

    Then place this
    user.cfg file in your My Documents\My Games\Age of Empires 3\Startup folder and start the game...
  •  03-17-2007, 3:53 PM 450350 in reply to 448758
    WalnutAoe WalnutAoe is not online. Last active: 03/17/2007, 3:50 PM
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    Subject: Information on 'ESO does not support your game version' error
    1. No. -2147467259

    2. About 1-2 seconds.

    3. Consistently

    4. A few months.

    5. Both.

    6. Yes.

    7. This did not allow me to connect. The delay did not increase in length.

    I can connect by logging in from another Windows XP account. However logging off my normal account and logging in on a new account to play AoE3 is an irritating hassle.

    EDIT: I noticed that you recommend using another account in one of your help threads. Well, to be honest, that sucks. I hope you'll find a solution soon. [Edited on 3/17/2007]
  •  03-18-2007, 4:56 PM 450914 in reply to 448758
    CeltBlood CeltBlood is not online. Last active: 04/26/2008, 3:33 PM
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    Subject: Information on 'ESO does not support your game version' error
    I just started getting the error code.

    1. ESO does not support your game version. -2147467259
    2. About a 3 second delay.
    3. Consistantly I uninstalled game reinstalled it and same message.
    4. Just started today 3/19/2007
    5. Same message in AOE III and War Chiefs
    6. Yes up to date with patches
    7. Edited the user.cfg with ESORequestResponseTimeout=300000 made no difference.

    Somthing you might want to note is that I did update the to the new Intel 925x chipset files and got the new Broadcom NetXtreme 57xx Gig Controller file updates. After that started getting error message.

    I will remove the upgreades and install the origional ones from 2004 and see if that works and get back to you.



    Its better to be silent and thought a fool than to open your mouth and remove all doubt.
  •  03-19-2007, 4:08 PM 451422 in reply to 448758
    Lord Of Dogtown Lord Of Dogtown is not online. Last active: 03/19/2007, 4:02 PM
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    Subject: Information on 'ESO does not support your game version' error
    1. No. -2147467259

    2. About 1-2 seconds all the way up to a min and a half

    3. Consistently

    4. A few months.

    5. Both.

    6. Yes.

    7. This did not allow me to connect. The delay did not increase in length.

    This is very annoying, i can log in with another XP also, but thats stupid, it should work in my primary account
  •  03-20-2007, 11:39 AM 451779 in reply to 448758
    DaveyBoi DaveyBoi is not online. Last active: 03/27/2009, 8:07 PM
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    Subject: Information on 'ESO does not support your game version' error
    1. Yes

    2. Couple of minutes

    3. Usually after 4:00 GMT

    4. Several Weeks

    5. Just AoE (Dont have TWC)

    6. Yes!

    7. No difference, still couldnt connect

    Tiscali Broadband - McAffe Firewall (Might help)

    GloriusGilgalad:

    HONESTLY. You TADers think TAD is all that exists. Stay on your own forums, with your like 14 civs.

  •  03-20-2007, 6:05 PM 452061 in reply to 451779
    ES_Particle ES_Particle is not online. Last active: 12/18/2007, 4:09 PM
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    Subject: Information on 'ESO does not support your game version' error
    Just a quick note to say thank you for the reports, and please keep them coming. We are continuing to look into this error and will let you know what we find.
  •  03-20-2007, 9:28 PM 452132 in reply to 452061
    Bryce1821 Bryce1821 is not online. Last active: 09/16/2007, 10:45 PM
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    Subject: Information on 'ESO does not support your game version' error
    1. -2147467259

    2. There is no long delay

    3. Consistently

    4. The 'ESO does not support your game version' error has been happening for about 2 months.

    5. Both

    6. Yes

    7. There was no change
  •  03-21-2007, 3:44 PM 452516 in reply to 448758
    clive clive is not online. Last active: 03/21/2007, 3:43 PM
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    Subject: Information on 'ESO does not support your game version' error
    1. Yes usually. Having problems today but instead of usaul message and code I just get 'lost your connection to ESO'.

    2. 1.5 mins. 3 mins today

    3. Randomly but mostly in the evening. Played my last game at 15.30 today. Now i cant connect.

    4. 2 months

    5. Both

    6. Yes

    7. No change

    Unable to log in from another account. Tiscali Broadband and Windows F/W.

    This is really ruining the game for me. You guys must have some idea what the cause is by now.
  •  03-21-2007, 3:47 PM 452524 in reply to 448758
    clive clive is not online. Last active: 03/21/2007, 3:43 PM
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    Subject: Information on 'ESO does not support your game version' error
    1. Yes usually. Having problems today but instead of usaul message and code I just get 'lost your connection to ESO'.

    2. 1.5 mins. 3 mins today

    3. Randomly but mostly in the evening. Played my last game at 15.30 today. Now i cant connect.

    4. 2 months

    5. Both

    6. Yes

    7. No change

    Unable to log in from another account. Tiscali Broadband and Windows F/W.

    This is really ruining the game for me. You guys must have some idea what the cause is by now.
  •  03-21-2007, 5:29 PM 452607 in reply to 452524
    ES_Particle ES_Particle is not online. Last active: 12/18/2007, 4:09 PM
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    Subject: Information on 'ESO does not support your game version' error
    A new question that some of you have started answering is, "What network provider are you using?"

    For those of you on Tiscali, how much downloading do you do in general? Especially with peer-to-peer networks? Here is some info from the Tiscali site:

    http://www.tiscali.co.uk/products/br oadband/build/tcs/tfu.html

    A very small number of customers use Peer to Peer or file sharing software, which constantly sends and receives video and other very large files, throughout the day. This type of activity uses a lot of bandwidth and can significantly reduce the speed at which other customers can access the internet during peak hours. Approximately 1% of customers use more than 30% of the available bandwidth during peak hours. We don't believe this is fair to the vast majority of our customers.

    This fair usage policy automatically identifies the very small number of extremely heavy users and manages their bandwidth only during peak hours (6pm to 11pm Monday to Sunday), to protect the service for all our other customers. Outside peak hours, the use of the internet by these heavy users is unaffected.


    richard098, are you on Tiscali? This sounds very much like your situation (the hours are almost exactly when you report your problem). If you aren't on Tiscali, what is your provider?

    Also to note is that I believe this is more for those with the -2147467260 error, not those with the -2147467259 error.
    [Edited on 3/21/2007]
  •  03-21-2007, 11:39 PM 452793 in reply to 448758
    Juan SinMiedo Juan SinMiedo is not online. Last active: 05/14/2007, 12:19 AM
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    Member Since: 03-22-2007
    Subject: Information on 'ESO does not support your game version' error
    Yesterday I logged in with my account as always, i (never) had no problems up to that point. Today (3-21) i had this problem. I was looking at other posts and there's one that says you can log in with another account. Prior to today I had only one account on this machine - with no password. Today, I created a new account, along with its password, and also changed my account to have a password now. And then I had the 2147467259 message.

    I think it has something to do with the password change, since I've tryed with my laptop, and I have no problems there - I just have the problem on this machine, and just today that I changed the account password. Also, I've tryed with the new account, which was never used to loging to eso, and everything was fine.

    Hope this helps. [Edited on 3/21/2007]
  •  03-23-2007, 8:38 AM 453457 in reply to 448758
    vanguardian vanguardian is not online. Last active: 03/23/2007, 8:17 AM
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    Subject: Information on 'ESO does not support your game version' error
    Thank God I found this thread!

    I am incredibly impressed by the professionalism and the efficiency of the ES Online crew. Thank you very much indeed!

    1. My error code is [-2147467259]

    2. The delay is around 10 seconds, since you have to establish a connection with ES Online and all that.

    3. This happens consistently. Man, I want to play with my buddies again!

    4. This has been happening ever since I updated to the new patch version. 1.1 I think it's called.

    5. It has been happening in AOE III, I haven't bought WarChiefs yet.

    6. I am definitely up to date with the latest patches.

    7. user.cfg did not help a single bit. Delay before the error message was around 7 seconds.

    8. I use Netvigator Broadband provided by PCCW in Hong Kong. You know where Hong Kong is right? It has been handed back over to China ever since 1997.

    I love this game so much and it's a pity that I can't play it multiplayer anymore. Please help me and others to your best efforts. Thanks again!
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