I have tried a million times to get this game working and this error has stumped me.
I haven't found this error on any FAQ or help centre.
Steps to reproduce:
1. Start Launcher, click play.
2. Wait for game to load, then click Play.
3. Click sign-in using existing profile.
4. I type in with my Email and password, click sign-in.
5. Profile starts to download, the loading bar does not move for 2 minutes.
6. Error message appears : "Can't connect to live. Error Code: 0x90151911"
What I have done to try to fix the problem:
Restarted my computer. (several times)
Restarted my modem. (several times)
Uninstalling and reinstalling the game ((Several times, and from different providers (Steam, GFWL client, Age of Empires Online website))
If I try to install the game via the GFWL client, the Installation gets stuck at 81% (Due to a different problem) So I cannot use that client (Steam and the AoEO Website work fine).
I have tried to download my profile with other free games, such as "Tinker". Attempting this caused a corrupt downloaded profile to appear. (I start to download the profile, but then it gets interrupted with an update dialog box, If I click yes, it wants me to sign in by clicking on my downloaded profile, but the profile appears to be a corrupted/not downloaded properly profile, so it doesn't work.)
I have disabled my Firewalls (Windows and my COMODO Firewall).
Open all the ports that Microsoft wants me to open.
I have tried signing in with new accounts, and old accounts, all receive the same error message.
Windows XP 32-bit
Intel Dual-Core @ 3GHz
Nvidia Geforce 9600 GT Graphics Card
Belkin F1PI242EGau Gateway
I was intending to purchase the upgrades to this game because I love the Age of Empires series, but if I can't even sign in, then there's no point.
If you need more information to help you solve the problem then I am happy to deliver.
Can I PLEASE get some help with this?