Technical and Game Support

Re: Password Resets and Robot Turn Around Times

Mr_Mario — Mon, 27 Jul 2009 20:50:33 GMT

I would recommend you send from Aim as it seems like it gets in.

Re: Password Resets and Robot Turn Around Times

yede — Sun, 26 Jul 2009 22:38:00 GMT

well the acc manage thingy doesnt work he gives error on the site page..
and i cant get an answer from the robots either...

Re: Password Resets and Robot Turn Around Times

sinistre — Tue, 07 Jul 2009 16:25:01 GMT

Maybe they just haven't responded?

My reply email to support used lower case letters but has not been reponded to.

Re: Password Resets and Robot Turn Around Times

Mr_Mario — Tue, 07 Jul 2009 16:14:29 GMT

So the correct email is age3support@robotentertainment.com or

Age3Support@RobotEntertainment.com if its the lower case one well then I have got crap back.

Re: Password Resets and Robot Turn Around Times

Shelitist — Tue, 07 Jul 2009 10:07:30 GMT

Well an interesting turn of events - what Aloysius states above is correct there appears to be 2 or 3 adresses but very similar, when you get a response from AOE3 ( yes I finally did) their e mail address differs from the one that Aloysius states as it has capital letters in it.

If you use all lower case as per Aloysius they responded immediately, - hmmmmm however they said that have sent me a passowrd reset \0/ yeehahh -.............. DOH!!!! I never received one - OMG what is this!!! It would appear the problem is with their password reset e mails??

Re: Password Resets and Robot Turn Around Times

Mr_Mario — Tue, 07 Jul 2009 01:23:42 GMT

Wow I tried contacting Microsoft about this problem that no emails are getting to RE. They said that they can give a free copy of Aoe3 that will help fix the problem. To me this means they don't care about getting my old account back.

Re: Password Resets and Robot Turn Around Times

Aloysius — Mon, 06 Jul 2009 21:23:21 GMT

If you're not getting any reply at all, make sure you're sending it to the correct email address.

age3support@robotentertainment.com

Re: Password Resets and Robot Turn Around Times

k9mpssg — Mon, 06 Jul 2009 21:03:25 GMT

i will go ahead and foward these posts to Microsoft Customer support. Ultimately they own this...they probably would like to know how their product is being managed.

Re: Password Resets and Robot Turn Around Times

Shelitist — Mon, 06 Jul 2009 20:33:10 GMT

Already done that as per my comments and NO reply ......... nothing ....... nothing ........ nothing - and yeas I have done it several times

Re: Password Resets and Robot Turn Around Times

Aloysius — Mon, 06 Jul 2009 20:28:59 GMT

Send an email to age3support@robotentertainment.com with your username, product ID and previous email address to get your account password reset.

Re: Password Resets and Robot Turn Around Times

Shelitist — Mon, 06 Jul 2009 20:13:58 GMT

Well I have been e mailing them now for 2 weeks, this sucks!!!!!!

have constantly requested a password re set but never get a response, they did respond once asking for the product ID which I sent, and then nothing nothing nothing!!!

I have also used the ESO account tool as I know my user name and my secret question, it says an e mail with a new PW will be sent to my address and then nothin nothin nothing!!!! just in 1 big loop with no progress

Re: Password Resets and Robot Turn Around Times

Aaryn GenD — Sat, 04 Jul 2009 07:19:58 GMT

well yes, you need to know at least two things to be able to use the eso account tool, i just made some examples.

they do check their e-mails of course, some people are just unlucky or have written unclear e-mails

i don't wanna know how many e-mails they get a day^^

Re: Password Resets and Robot Turn Around Times

Mr_Mario — Sat, 04 Jul 2009 05:10:32 GMT

Thats kind of wrong.

To answer your secret question you need your username.

RE doesn't reply to emails over the weekends. I still am waiting for a reply since 2 months ago and keep sending it from other emails host and no reply. To me I don't think they check their email or it gets trashed ASAP>

Re: Password Resets and Robot Turn Around Times

Aaryn GenD — Sat, 04 Jul 2009 02:46:49 GMT

you don't need your password for the eso acount tool, you don't even need your eso nickname lol, if you forgot that also^^ there's also the secret question that you set which will send your pw to your e-mail

the ESO Account tool is very nice tbh, i suggest always using it before oyu directly write to robot

Re: Password Resets and Robot Turn Around Times

Shelitist — Fri, 03 Jul 2009 09:18:40 GMT

Hi thanks but dont you need your password to use the EOS Acount Management Tool? I had forgotten my PW and needed it resetting, and I am still waiting 8 days later for a new password please correct me if im wrong?