I'm Aloysius and I'm the Community Manager at Robot Entertainment.
We'll be taking the baton from Ensemble Studios for Age3 community and customer support.
We'll be providing the same level of support that Ensemble always has, so expect a bigger presence on the forums.
A couple questions that I know a lot of people are asking:
Q: Are you taking the ESO servers down?
A: There are no plans to, and in fact we have been doing hardware and software upgrades to the servers so that they are even more stable, so you guys can keep on playing.
Q: Can you make a fan-made patch official?
A: Unfortunately that cannot take place due to legal reasons. A Robot made patch may eventually come out, but there is no date set for that yet.