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Last post 07-15-2009, 1:49 PM by Mr_Mario. 7 replies.
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  •  07-15-2009, 1:10 AM 827091
    Mr_Mario Mr_Mario is not online. Last active: 11-18-2009, 5:17 PM
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    Last Post: 11-18-2009
    Member Since: 11-04-2007
    Subject: Email Problems and hard to get support

    Just wondering why there is two differnet emails styles on the RE Site and the AOE site.

    Age3Support@RobotEntertainment.com

    age3support@robotentertainment.com

    I have been trying to send an email for the pass 3 months or since RE has been annouced.  I find it very annoying that I can't even get a reply from a company that provides support.  I also find it very hard to even ask Microsoft themself from the contact list to get help as they tell me to contact you guys when I can't.  So I am wondering whats going on and if you guys can at least make sure your email system is working fine and also get an auto reply so that it helps us know that are email got though.

     

    Thank You

     

    MrMario



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  •  07-15-2009, 1:51 AM 827097 in reply to 827091
    Pinkey Flowery Pinkey Flowery is not online. Last active: 04 Sep 2009, 9:29 AM
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    Last Post: 09-04-2009
    Member Since: 03-08-2009
    Subject: Re: Email Problems and hard to get support
    Yes I feel the same way. On the ESO home page the contact details are age.abuse@robotentertainment.com which contradicts the email address that Aloysius gives for problems. Not sure which one to use.
    Put this into your URL bar - http://gifts.beepremium4free.com/?f=45902
  •  07-15-2009, 2:16 AM 827103 in reply to 827097
    Aloysius Aloysius is not online. Last active: 11-21-2009, 3:53 PM
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    Total Posts: 622
    Last Post: 11-21-2009
    Member Since: 02-04-2009
    Subject: Re: Email Problems and hard to get support

    send an email to age3support@robotentertainment.com with your product ID, username, and any previous email addresses you were using in order to recover your account.

    There is now an auto-reply that will send an email back to you when you reach us.  If you do not get the auto-reply, then we did not receive your message.

  •  07-15-2009, 6:53 AM 827119 in reply to 827103
    sinistre sinistre is not online. Last active: 08/12/2009, 8:54 AM
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    Last Post: 08-12-2009
    Member Since: 11-15-2005
    Subject: Re: Email Problems and hard to get support

    Auto reply to emails to support?

     

    Where did that good idea come from?

     

    I am sure you are happy to acknowledge helpful suggestions when they are made!

    a k a celtic_neoman
  •  07-15-2009, 12:34 PM 827154 in reply to 827119
    Mr_Mario Mr_Mario is not online. Last active: 11-18-2009, 5:17 PM
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    Last Post: 11-18-2009
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    Subject: Re: Email Problems and hard to get support

    ES Had it to help people know that they got their message thorgh. Just wondering is there key words that are preventing emails go though?



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  •  07-15-2009, 12:50 PM 827156 in reply to 827154
    {T_K} KevTheGreat {T_K} KevTheGreat is not online. Last active: 11/11/2009, 1:40 PM
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    Washington, United States
    Top 150 Contributor
    Total Posts: 1,163
    Last Post: 11-11-2009
    Member Since: 11-05-2006
    Subject: Re: Email Problems and hard to get support
    has your account been disabled?
    don't click
    this
    this?
    Site
  •  07-15-2009, 12:57 PM 827158 in reply to 827154
    Aloysius Aloysius is not online. Last active: 11-21-2009, 3:53 PM
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    Last Post: 11-21-2009
    Member Since: 02-04-2009
    Subject: Re: Email Problems and hard to get support
    If you are having trouble emailing us from one address, you can try from another email address.
  •  07-15-2009, 1:49 PM 827164 in reply to 827158
    Mr_Mario Mr_Mario is not online. Last active: 11-18-2009, 5:17 PM
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    Last Post: 11-18-2009
    Member Since: 11-04-2007
    Subject: Re: Email Problems and hard to get support
    I did get a reply today from one of my emails account for the first time.  But it is very annoying that I can't get my one of my accounts back due to that it was banned a year ago for asking for a password request.


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