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Last post 06-01-2011, 5:35 PM by Ryz0n. 21 replies.
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  •  01-23-2010, 1:13 PM 868240
    Josaus Josaus is not online. Last active: 01-30-2010, 10:11 AM
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    Holland
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    Total Posts: 6
    Last Post: 01-30-2010
    Member Since: 01-24-2010
    Subject: Problems with ESO account

    Hello,

     I have made a year of 2 ago an ESO account named PatatSaus but I don't know on what e-mail he's registered... I would like to change my username and password. If that's possible I would change my username to Josaus.

     I hope someone can help, Josaus

    PS: My English is sooooo bad...


    I'm a Dutch guy who like's to play games, but my English is very bad!
  •  01-23-2010, 4:09 PM 868253 in reply to 868240
    musketeer925 musketeer925 is not online. Last active: 03-13-2014, 9:15 PM
    Member
    Head of Custom Content (Unofficial)
    Top 25 Contributor
    Total Posts: 4,013
    Last Post: 03-13-2014
    Member Since: 05-18-2009
    Subject: Re: Problems with ESO account

    You cannot change your username, but if you know the password to the account, you can change the password and to what email it's registerred here :

    https://esoaccounts.agecommunity.com/login.aspx?ReturnUrl=%2fAccountManagement%2fDefault.aspx

    If you can't get it working or into it, send an email to the following:

    age3support@robotentertainment.com

    Good luck, my friend!

  •  01-23-2010, 4:56 PM 868264 in reply to 868253
    Prawny Prawny is not online. Last active: 04-11-2012, 11:16 PM
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    Banland
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    Total Posts: 1,458
    Last Post: 11-04-2012
    Member Since: 08-07-2009
    Subject: Re: Problems with ESO account
    Your english isn't actually very bad! Try and use a translator if you need help.
  •  01-23-2010, 5:30 PM 868274 in reply to 868240
    MUZZIES MUZZIES is not online. Last active: 03-31-2012, 12:54 PM
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    On my computer in the far north Canada in an igloo
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    Total Posts: 1,365
    Last Post: 03-31-2012
    Member Since: 10-14-2009
    Subject: Re: Problems with ESO account
    Josaus:

    Hello,

     I have made a year of 2 ago an ESO account named PatatSaus but I don't know on what e-mail he's registered... I would like to change my username and password. If that's possible I would change my username to Josaus.

     I hope someone can help, Josaus

    PS: My English is sooooo bad...   Better than ditisspartas :P


    Posts:

    MUZZIES = 1530
    MUZZ1ES = 140
    WTF ALoysius = 4
    MUZZIES The 5TH = 139
    DONT BELIVE IN OP = 225

    And this one (#4) XxX_Rage_XxX(MUZZIES)


    Always make your opponent think you know more than you really know
    -MUZZIES
  •  01-24-2010, 8:53 AM 868347 in reply to 868274
    Josaus Josaus is not online. Last active: 01-30-2010, 10:11 AM
    Member
    Holland
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    Total Posts: 6
    Last Post: 01-30-2010
    Member Since: 01-24-2010
    Subject: Re: Problems with ESO account

    I have ask the support many times but they say: "Buy a new copy of Age of Empires III". That's not really support I think.... I forgot the password because i didn't have play AoE3 for a long time. I try the support again but I don't think it's gonna work....

     Josaus


    I'm a Dutch guy who like's to play games, but my English is very bad!
  •  01-24-2010, 6:41 PM 868436 in reply to 868347
    MUZZIES MUZZIES is not online. Last active: 03-31-2012, 12:54 PM
    Member
    On my computer in the far north Canada in an igloo
    Top 150 Contributor
    Total Posts: 1,365
    Last Post: 03-31-2012
    Member Since: 10-14-2009
    Subject: Re: Problems with ESO account
    Email Age3Support@RobotEntertainment.com with a picture of your CD Case with your product key in the picture, your username, and what you think your last password might have been, and anyother ifo you can give, (i.g when you made your account),etc

    Posts:

    MUZZIES = 1530
    MUZZ1ES = 140
    WTF ALoysius = 4
    MUZZIES The 5TH = 139
    DONT BELIVE IN OP = 225

    And this one (#4) XxX_Rage_XxX(MUZZIES)


    Always make your opponent think you know more than you really know
    -MUZZIES
  •  01-25-2010, 9:05 PM 868604 in reply to 868436
    sexygal sexygal is not online. Last active: 04-20-2012, 8:04 AM
    Member
    Mumbai
    Top 500 Contributor
    Total Posts: 390
    Last Post: 04-20-2012
    Member Since: 09-03-2007
    Subject: Re: Problems with ESO account

    Check out these steps:

    Step 1. Retrieve the account name.

    To locate the account name that you have used before, follow these steps:

    1. Click Start, and then click My Documents.
    2. Double-click My Games, double-click Age of Empires 3, and then double-click Data. Look for the following file, where < account > is the name of your ESO account: Uipersonastats-< account >.xml
    3. Log on to ESO by using this account name.
    If you cannot locate the Uipersonastats-< account >.xml file, you can retrieve your account name by using e-mail.

    To use ESO to retrieve an account name that you created to play Age of Empires III, compose an e-mail message to the following e-mail address:
    age3support@robotentertainment.com

    Include the following information in the e-mail:
    • The e-mail address that you provided when you signed up for the account that uses ESO
    • The product ID (PID) of your copy of Age of Empires III

    Note: To locate your PID, start Age of Empires III, click Help and Tools, and then click About. The product ID is a series of numbers, for example, 12345-123-1234567-12345.

    After you send this e-mail message, you will receive an automated reply which states that your request is being processed. Check your spam folder for this email. If you do not receive an automated response, it is likely that your e-mail did not reach ESO.

    Note: Make sure that your e-mail client is not filtering e-mail that is sent from EnsemblesStudios.com as junk e-mail. You will receive an e-mail message that contains your account name after your request is processed at ESO. It may take two to three business days to process this request.

    You will receive an e-mail message that contains your account name after your request is processed at ESO.

    Step 2. Retrieve the account password:

    To use ESO to reset an account password that you have forgotten, follow these steps:

    1. Start Age of Empires III.
    2. On the main menu, click Multiplayer, and then click ES Online.
    3. Enter the user name, and then click Forgot Password.
    4. Type the answer to the secret question that you provided when you signed up for the account by using the hint that appears on the screen.
    5. Click OK. You receive a message that states that the password request is received and an e-mail message will be sent to the e-mail address that you have.
    6. Click OK. An e-mail message will be sent from ESO to the e-mail address that you provided when you signed up for the account.
    7. Follow the instructions that are listed in the e-mail message to reset your password.

    Note: If you cannot retrieve the account password because the e-mail address that was used is invalid or is now inactive, you can update this old e-mail address to your current e-mail address. To do this, compose an e-mail message to the following e-mail address: age3support@robotentertainment.com

    Include the following information in the e-mail message:
    • The product ID (PID) of your copy of Age of Empires III.
    • Your current e-mail address.

    Note: To locate your PID, start Age of Empires III, click Help and Tools, and then click About.
    • The product ID is a series of numbers, for example, 12345-123-1234567-12345.
    • At least one of the following additional items of information:
    • Your ESO account name.
    • The e-mail address that you provided when you signed up for the account that uses ESO.
    • The answer to your secret question.

    After you send this e-mail message, you will receive an automated reply which states that your request is being processed. If you do not receive an automated response, it is likely that your e-mail did not reach ESO.

    Note: Make sure that your e-mail client is not filtering e-mail messages that are sent from EnsemblesStudios.com as junk e-mail.

    You will receive an e-mail message that contains your account name after your request is processed at ESO. It may take two to three business days to process this request. You will receive an e-mail message that states your e-mail address was updated after your request is processed at ESO.

  •  01-26-2010, 6:52 AM 868666 in reply to 868604
    Josaus Josaus is not online. Last active: 01-30-2010, 10:11 AM
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    Holland
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    Total Posts: 6
    Last Post: 01-30-2010
    Member Since: 01-24-2010
    Subject: Re: Problems with ESO account

    I've send a new messenger.  I hope it works!

    Thanks for all the reactions! Very helpfull!


    I'm a Dutch guy who like's to play games, but my English is very bad!
  •  01-26-2010, 7:02 AM 868667 in reply to 868666
    Zul666 Zul666 is not online. Last active: 01-29-2010, 6:47 AM
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    Last Post: 01-29-2010
    Member Since: 01-26-2010
    Subject: Re: Problems with ESO account
    How to get secret answer and question?
  •  01-26-2010, 8:55 AM 868680 in reply to 868667
    Josaus Josaus is not online. Last active: 01-30-2010, 10:11 AM
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    Holland
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    Total Posts: 6
    Last Post: 01-30-2010
    Member Since: 01-24-2010
    Subject: Re: Problems with ESO account
    By register I think...

    I'm a Dutch guy who like's to play games, but my English is very bad!
  •  01-28-2010, 9:35 AM 869014 in reply to 868680
    Aloysius Aloysius is not online. Last active: 12-10-2013, 4:46 PM
    Member
    Top 100 Contributor
    ES Moderator
    Total Posts: 1,484
    Last Post: 12-10-2013
    Member Since: 02-04-2009
    Subject: Re: Problems with ESO account
    Send an email to age3support@robotentertainment.com with your product ID and username and the details of your concern.
  •  01-28-2010, 11:14 AM 869025 in reply to 869014
    Josaus Josaus is not online. Last active: 01-30-2010, 10:11 AM
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    Holland
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    Total Posts: 6
    Last Post: 01-30-2010
    Member Since: 01-24-2010
    Subject: Re: Problems with ESO account

    I did a few times but I don't get a new answer... Can you help me?


    I'm a Dutch guy who like's to play games, but my English is very bad!
  •  01-28-2010, 11:37 AM 869027 in reply to 869025
    jestjest jestjest is not online. Last active: 01-28-2010, 12:27 PM
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    Last Post: 01-28-2010
    Member Since: 01-28-2010
    Subject: Re: Problems with ESO account

    faz um ano q eu n jogava online pela eso e hoje fui tentar e apareceu:dalha de logon na conta  103 conta desabilitada. Alquem poderia me falar como faz para habilitar minha conta que eu quero jogar

  •  01-28-2010, 11:41 AM 869028 in reply to 869027
    jestjest jestjest is not online. Last active: 01-28-2010, 12:27 PM
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    Last Post: 01-28-2010
    Member Since: 01-28-2010
    Subject: Re: Problems with ESO account
    a year ago qn I played online for the eso and today I try and appeared: Dalhe account logon 103 disabled account. Alquem could tell me what to do to enable my account that I want to play
  •  01-28-2010, 11:47 AM 869029 in reply to 869028
    jestjest jestjest is not online. Last active: 01-28-2010, 12:27 PM
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    Total Posts: 6
    Last Post: 01-28-2010
    Member Since: 01-28-2010
    Subject: Re: Problems with ESO account
    A year ago as it did not play in Eso and today decided to try to get leave to play but appeared Failed account logon and account disabled. help me plese . i want to play today .
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