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Last post 03-05-2010, 11:16 PM by MUZZIES. 26 replies.
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  •  02-24-2010, 1:33 PM 873265
    Harn33 Harn33 is not online. Last active: 05-06-2012, 8:43 AM
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    Subject: Product code doesn't work for install

    I just bought Age of Empires 3 complete collection (with warchiefs and TAD)

     The Probem is, that Age of empires 3 does not accept the Product key I have. I'm absolutly sure that I did enter him correct about 100 times. It does 100% not work (I really cecked each letter 50 times)

     I thought, who cares, so I searched for a serial in the internet and I could install the game with this random-productkey. My Product keys for Warchiefs and TAD worked, only the product key for age of empires 3 vanilla is not working for some stupid reason.

     Is there anything I can do? Atm I can play the game offline, but I like to create an ESO account and this is only possible with 3 valid product keys and not only 2 valid + 1 non valid.

     What should I do now? I already took a picture of the 3 Productkeys from my game (1 not working, 2 working), what now ?

  •  02-24-2010, 2:03 PM 873272 in reply to 873265
    Aloysius Aloysius is not online. Last active: 12-10-2013, 4:46 PM
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    Subject: Re: Product code doesn't work for install

    Using a serial # off the internet won't work for you if you want to play online, as it will be a pirated key.

    Please make sure that you are entering your cd-key accurately, and if it is not working you can either return it to the store to exchange it for a working copy, or contact Microsoft here:

    http://www.microsoft.com/games/pc/age3.aspx#support

  •  02-24-2010, 2:06 PM 873274 in reply to 873272
    Harn33 Harn33 is not online. Last active: 05-06-2012, 8:43 AM
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    Subject: Re: Product code doesn't work for install

    I end up with an invalid link after http://support.microsoft.com/smarterror/default.aspx?spid=global&query=aoeiiiph&errurl=%2fdefault.aspx%2faoeiiiph

     

    can't I just contact via email ?

     

    And yes I know that I need 3 valid keys for an ESO account, as I said in my previous post. But it was the only possible way to install the game.

  •  02-24-2010, 2:25 PM 873280 in reply to 873274
    Aloysius Aloysius is not online. Last active: 12-10-2013, 4:46 PM
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    Subject: Re: Product code doesn't work for install

    Try this contact page:

    http://support.microsoft.com/gp/cp_aoeiii_master#tab0

  •  02-24-2010, 2:35 PM 873282 in reply to 873280
    Harn33 Harn33 is not online. Last active: 05-06-2012, 8:43 AM
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    Subject: Re: Product code doesn't work for install

    There I end up with €72.00 contact possibility and I won't for sure pay any money.

     

    Is there no support for age of empires 3 ? No possible way to contact directly by email ?

  •  02-24-2010, 2:39 PM 873283 in reply to 873282
    Aloysius Aloysius is not online. Last active: 12-10-2013, 4:46 PM
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    Subject: Re: Product code doesn't work for install

    Microsoft is the only way to deal with cd-key issues other than returning it to the store for an exchange.

    Robot doesn't handle any of the cd-key stuff, you have to talk to Microsoft.

  •  02-24-2010, 2:49 PM 873288 in reply to 873283
    Harn33 Harn33 is not online. Last active: 05-06-2012, 8:43 AM
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    Subject: Re: Product code doesn't work for install
    ye but isn't there any way to contact them? I don't understand why I can't just write them an email with my problem. Not my fault that this game isn't working.................
  •  02-24-2010, 2:51 PM 873289 in reply to 873288
    Aloysius Aloysius is not online. Last active: 12-10-2013, 4:46 PM
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    Subject: Re: Product code doesn't work for install

    Harn33:
    ye but isn't there any way to contact them? I don't understand why I can't just write them an email with my problem. Not my fault that this game isn't working.................

    The only way to contact Microsoft support for Age of Empires III is through that website. 

    The easiest thing might be to return it to the store for an exchange.

  •  02-24-2010, 3:15 PM 873293 in reply to 873289
    Klayb Klayb is not online. Last active: 02-13-2011, 3:08 PM
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    Subject: Re: Product code doesn't work for install
    damn i hate microsoft
  •  02-24-2010, 5:10 PM 873318 in reply to 873293
    Harn33 Harn33 is not online. Last active: 05-06-2012, 8:43 AM
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    Subject: Re: Product code doesn't work for install

    to be honest, I know that it's not the fault of RE so it's the wrong place to complain here, but still I have to say that this must be a joke. The only contact-possibility I find on their *** homepage says that I have to pay 70€. Ofc with this money I can buy another 3 pieces of the game....

     

    Whatever I will bring back the game to the seller and take the money. No need for an exchange.

     

    Anyway, thanks for the fast answers in this forum at least :)

  •  02-24-2010, 7:47 PM 873334 in reply to 873318
    zorc17 zorc17 is not online. Last active: 11 Feb 2014, 3:12 PM
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    Subject: Re: Product code doesn't work for install
    lol

    Zorc17
    The great white north is snowing today

    Imperial Redcoat:
    Zorc is cool don't fk around brah.
  •  02-24-2010, 10:43 PM 873355 in reply to 873334
    MUZZIES MUZZIES is not online. Last active: 03-31-2012, 12:54 PM
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    Subject: Re: Product code doesn't work for install
    If the seal on the game is damaged (opened), it may no longer be returned, due to copyright. try phoning microsoft. there is info in the back of the books ing your CD case Microsoft Text telephone: U.S. - (800) 892-5234 CDA - (800) 936-9850 Phone support: U.S. - (800) 537-8324 CDA - (800) 936-8479

    Posts:

    MUZZIES = 1530
    MUZZ1ES = 140
    WTF ALoysius = 4
    MUZZIES The 5TH = 139
    DONT BELIVE IN OP = 225

    And this one (#4) XxX_Rage_XxX(MUZZIES)


    Always make your opponent think you know more than you really know
    -MUZZIES
  •  02-24-2010, 11:35 PM 873373 in reply to 873355
    Verelina / Flametalon Verelina / Flametalon is not online. Last active: 05/04/2013, 12:25 PM
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    Subject: Re: Product code doesn't work for install
    This problem happened to me for the very first AOE3 copy I bought, but I couldn't return it, only exchange it. Definitely was worth it though.

  •  02-25-2010, 4:33 AM 873397 in reply to 873373
    Harn33 Harn33 is not online. Last active: 05-06-2012, 8:43 AM
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    Subject: Re: Product code doesn't work for install
    I just found out that a mate from me has vanilla aoe3 and doesn't play it anymore, that means that he will give me his product key /account. At least I get my happy end now.
  •  02-25-2010, 10:56 PM 873556 in reply to 873397
    MUZZIES MUZZIES is not online. Last active: 03-31-2012, 12:54 PM
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    Subject: Re: Product code doesn't work for install
    get writen proof first that you can use it :P he might charge you and get your ip address for ESO banned

    Posts:

    MUZZIES = 1530
    MUZZ1ES = 140
    WTF ALoysius = 4
    MUZZIES The 5TH = 139
    DONT BELIVE IN OP = 225

    And this one (#4) XxX_Rage_XxX(MUZZIES)


    Always make your opponent think you know more than you really know
    -MUZZIES
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