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Last post 06-07-2012, 8:06 PM by dafaza. 7 replies.
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  •  05-18-2012, 9:32 PM 957158
    dafaza dafaza is not online. Last active: 07-30-2012, 11:39 PM
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    Last Post: 07-30-2012
    Member Since: 11-22-2008
    Subject: How do I recover my account?
    A couple of days ago I decided to re-install my AOE III that I had not played in a while, I wanted to play online. However, when I tried to log in I did not remember the password, I know the answer to the security question, and I have my CD and my Product key and everything but the problem is that when I tried to recover the password I did answer the security question correctly however when I checked my e-mail and waited for hours I did not get any new mail. After this event I remembered that the e-mail with which I created my AOEIII account does not exist and the reason is that I never used that e-mail, I only used to link it to my AOE III account and after more than 3 years hotmail has probably closed that account, or if exists I do not even remember the username.
    I would like to retrieve my AOEIII password, but I can't because I do not have the e-mail, I have my serial key and I also know the answer to the security question. Help Please!
    xHero24x
  •  05-18-2012, 9:43 PM 957159 in reply to 957158
    Thranduil81 Thranduil81 is not online. Last active: 05-06-2013, 4:44 AM
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    Last Post: 05-06-2013
    Member Since: 02-07-2011
    Subject: Re: How do I recover my account?
    Send an email to Ryz0n at age3support@microsoft.com with your product key and username, and he should be able to recover it for you (expect a response by Tuesday-Wednesday, he doesn't work weekends and gets some backlog)
  •  05-18-2012, 10:00 PM 957160 in reply to 957159
    dafaza dafaza is not online. Last active: 07-30-2012, 11:39 PM
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    Last Post: 07-30-2012
    Member Since: 11-22-2008
    Subject: Re: How do I recover my account?
    Thank you for your help I really appreciate it. Hopefully I can recover my account.
    xHero24x
  •  05-24-2012, 9:34 PM 957527 in reply to 957160
    dafaza dafaza is not online. Last active: 07-30-2012, 11:39 PM
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    Last Post: 07-30-2012
    Member Since: 11-22-2008
    Subject: Re: How do I recover my account?

    Well it has been 5 days since I sent an e-mail. My concern is that tomorrow is the end of the week, and I thought someone would help me but I have not gotten a response yet. Just to make sure I am doing everything correctly, the e-mail where I have to send my info for assistance is the following?

    age3support@microsoft.com  

    xHero24x
  •  05-24-2012, 9:59 PM 957528 in reply to 957527
    HunterCallahan HunterCallahan is not online. Last active: 05-23-2013, 4:44 PM
    Member
    <Insert clever location here>
    Top 75 Contributor
    Total Posts: 1,854
    Last Post: 05-23-2013
    Member Since: 01-04-2010
    Subject: Re: How do I recover my account?
    That is the proper address. As it stands, Ryz0n is the only moderator/admin for everything AoE3. He can get backed up. If he does not answer, you will just have to wait :/
    cam44:

    wut inn thee fawk r u tokking abowt?
  •  05-24-2012, 10:12 PM 957530 in reply to 957528
    dafaza dafaza is not online. Last active: 07-30-2012, 11:39 PM
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    Miami
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    Last Post: 07-30-2012
    Member Since: 11-22-2008
    Subject: Re: How do I recover my account?
    Then, I shall wait for a response. Thank you very much.
    xHero24x
  •  05-28-2012, 3:33 PM 957787 in reply to 957530
    Ryz0n Ryz0n is not online. Last active: 05-08-2013, 6:31 PM
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    Redmond, WA
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    MGS
    Total Posts: 1,709
    Last Post: 05-08-2013
    Member Since: 12-20-2010
    Subject: Re: How do I recover my account?

    I do apologize for the delay. They've had us moving a couple times in the last few weeks around the building, and I have to get special network access set up to connect to the age3 servers which takes even more time.  Unfortunately that means I haven't been able to do much in the office (been working from home on occasion to get stuff done).

     

    On the plus side, I can say we are working on some new support systems that will help me address emails much quicker in the future! 
  •  06-07-2012, 8:06 PM 958589 in reply to 957787
    dafaza dafaza is not online. Last active: 07-30-2012, 11:39 PM
    Member
    Miami
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    Total Posts: 20
    Last Post: 07-30-2012
    Member Since: 11-22-2008
    Subject: Re: How do I recover my account?
    It has been almost 3 weeks since I asked for help, but I never got a response what do I do?
    xHero24x
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