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Last post 09-09-2012, 9:48 AM by empiremaster. 6 replies.
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  •  08-19-2012, 5:30 PM 965488
    jezus920 jezus920 is not online. Last active: 09-08-2012, 9:23 PM
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    Subject: Eso Trouble/Help

    Hello, Im new here to forums anyways i have looked through the forums i have googled my problem and i still cant find a solution Sad My problem is that i cannot login to my account to play online.. i got to say so far i love the game despite it being old but im very dissapointed with the customer support.

     Long story short i bought the game a couple days ago first i made my account i played online for a bit. Later that day, I tried signing in  and my password would not work im 100% sure iam entering my password correctly i have tried using the Eos tools to reset my password and nothing happens... i never recieved the email with the reset intructions... i have sent numerous emails to the support email (microsoft) and have not got a response yet its been almost a week, yes i have kept it short so it doesnt get caught in the spam filter... i have provided my product ID, my username .. honestly i dont know what to do anymore i really want to enjoy my game online so i can play with the rest of my friends...i guess what i am asking if a moderator can please help me i can provide everything to prove purchase.

  •  08-19-2012, 6:52 PM 965492 in reply to 965488
    Thranduil81 Thranduil81 is not online. Last active: 05-25-2013, 6:43 AM
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    Subject: Re: Eso Trouble/Help

    So did you buy the game a couple days ago or a week ago? There is a bit of a difference.

    Ryz0n is the only person doing support, so there may be a backlog. Just be patient, he will get to you and get it resolved (probably soon if you've already been waiting a few days) I'd guess you made a typo or something when first creating the password.

  •  08-20-2012, 9:18 AM 965522 in reply to 965492
    jezus920 jezus920 is not online. Last active: 09-08-2012, 9:23 PM
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    Subject: Re: Eso Trouble/Help

    Hopefully i can get it resolved dude, yea almost a week. do you think i should PM him?

  •  08-20-2012, 9:19 AM 965523 in reply to 965522
    Thranduil81 Thranduil81 is not online. Last active: 05-25-2013, 6:43 AM
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    Subject: Re: Eso Trouble/Help
    You can just as an extra reminder, but he'll probably see this thread.
  •  08-20-2012, 12:58 PM 965539 in reply to 965523
    Ryz0n Ryz0n is not online. Last active: 12-08-2014, 11:48 PM
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    Subject: Re: Eso Trouble/Help

    I do see the thread. 

    I'm actually heads down actively working on a new support ticketing system here that will greatly improve my ability to handle all of the incoming support requests.  With a bit of luck it will be out this week.   Unfortunately my ability to handle emails currently is a bit less than normal but i'll still be chugging through them when i get time. 

  •  08-20-2012, 3:49 PM 965549 in reply to 965539
    jezus920 jezus920 is not online. Last active: 09-08-2012, 9:23 PM
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    Subject: Re: Eso Trouble/Help
    ok sounds good, I appreciate you taking the time to help me out, im just a little impatient and i really want to start enjoying my new game with my friends. So should i wait for an email or ?.
  •  09-09-2012, 9:48 AM 967268 in reply to 965549
    empiremaster empiremaster is not online. Last active: 09/15/2012, 12:00 PM
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    Subject: Re: Eso Trouble/Help
    I am having the exact same problem. Bought the game today tried the online account thing to reset my password. I'm sure I'm using the right username and password.
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