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Last post 10-06-2012, 5:04 PM by Milky__. 1 replies.
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  •  09-27-2012, 7:17 PM 969322
    Ryz0n Ryz0n is not online. Last active: 05-08-2013, 6:31 PM
    Moderator
    Redmond, WA
    Top 75 Contributor
    MGS
    Total Posts: 1,709
    Last Post: 05-08-2013
    Member Since: 12-20-2010
    Subject: Age of Empires III – Support Ticketing System:

    Have you had some issue with your game or account you’ve been unable to resolve with the ESO account manager or forums?  In order to improve customer support, the Age of Empires franchise is shifting to a new ticketing system!  This will allow me to resolve your issues more quickly; and better keep track of ongoing concerns as they arise. Simply click “Support Ticket” on the left navigation bar to get started!

     

    If you’re looking to make changes to your ESO account, please continue utilize the ESO account tool on the right.

     

    Although you may still see references to Age3support@microsoft.com on the game and site, this ticket system will be replacing email support for account assistance, installation help, or abuse reports. Inquiries to that email will receive a redirect to the new ticket system.

    If you have any questions, post below – or give me a shout on twitter. (@RChaply)

     

    Happy Gaming

    -Ryz0n 

  •  10-06-2012, 5:04 PM 970129 in reply to 969322
    Milky__ Milky__ is not online. Last active: Fri, May 24 2013, 6:52 AM
    Member
    NZ
    Top 25 Contributor
    Total Posts: 3,904
    Last Post: 05-24-2013
    Member Since: 08-19-2009
    Subject: Re: Age of Empires III – Support Ticketing System:
    This looks great! Hopefully this means no more posts about people waiting for support.

    samirtobias:

    A great feeling, for me, requires almost half a roll of toilet paper to clean up.

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